Can you send me a catalog?

We have no printed catalogs. Our merchandise changes too frequently for printed materials to be feasible. All of our wholesale products currently in stock are listed on our website with pictures, descriptions and prices. Our website is updated daily, with new items added and out of stock items removed.

How do I place my order?

The easist way to order is by using our secure online shopping cart and order form. You can also send your order to us via email, you can FAX it to us at (252) 823-5517, or you can simply call in during business hours and place your order by telephone. Phone: (252) 823-5510. If no answer, or after hours, please leave a message. We will call you back ASAP.

What is your minimum order requirement?

Our minimum order requirement is just $50, one of the lowest minimums available for true wholesale-priced merchandise. It is fair and very affordable for even the smallest resellers. We do not waive this minimum requirement under any circumstances.

Do I need a Tax ID number to purchase merchandise wholesale?

We are B2B (business to business) wholesale distributors offering our wholesale products to merchants and resellers. HOWEVER, we have many schools, churches and non-profit organizations who wish to take advantage of our low wholesale pricing. Therefore, we do not require customers to present their state sales and use tax identification. With one exception ... North Carolina customers who do not provide their tax ID # will be charged 7% NC sales tax.

I'm interested in your acrylic frames. Can you send me a sample?

Due to our extremely low mark-up, the cost of shipping a sample frame equals our profit margin for more than a dozen frames. If you would like a sample frame, please provide us with credit card information or send payment via Paypal.com in the amount of $5.00 to cover shipping & handling.

What are my shipping costs?

Shipping costs are not automatically calculated when your order is placed, therefore the total shown or your Order Notification email does not include your shipping costs. After we receive notification of your order, we pack and weigh the items to calculate ACTUAL shipping charges based on the number of boxes, the weight of the merchandise and the delivery address. No handling fees are added. We charge you what UPS charges us.
Acrylic Frames Customers: estimated shipping costs is generally 15% for small orders and as low as 5% for larger orders.
Customers in Alaska and Hawaii:
In most cases, your actual UPS shipping costs will range from 25% to 50% of merchandise cost. Click here: the UPS website to calculate an estimated shipment from Tarboro, NC 27886 to your zipcode in Alaska or Hawaii. This will give you a clearer idea of potential shipping costs.

When will my order be shipped?

Orders are generally shipped via UPS ground within one business day of receipt of payment. On the day your order is shipped, an email is sent with your UPS tracking number.

How long does shipping take?

As just stated, we generally ship orders within one business day. UPS ground shipping takes 5 business days to get from here to the west coast. If you are located closer, depending on your location, it should take a day or two less. Many east coast locations will have delivery in two days.
NOTE: For picture frame orders, we try to keep a quantity of each size in stock, but find that we need to reorder frequently. If a frame is out of stock it may take from 2 to 10 days for restocking. We will contact you if your frame order will not be shipped within one business day after order is placed.

Can you ship my order via a faster method, such as UPS Next Day Service?

We often get requests for FASTER shipping and we certainly CAN ship using the faster methods. Many customers with this request do not realize how extremely expensive these alternate shipping methods can be. We've found that just cutting one day off the shipping time may QUADRUPLE the cost.
Click here: the UPS website to calculate an estimated 20 pound shipment from Tarboro, NC 27886 to your delivery address. This will give you a clearer idea of your shipping option costs.

Can I pick up my order at your warehouse to save on shipping costs?

Yes, you can pick up your orders here at the warehouse. On our online order form simply select "Customer Pick Up" as the shipping method and contact us to arrange a pick-up time during our regular business hours. If you phone in your order, you can then arrange to pick it up. Our business hours are Monday - Friday, 9am to 4pm.

What if merchandise in my order arrives damaged or defective?

Damaged Goods: All packages are shipped via UPS. All packages shipped are insured for up to $100. Please open your shipment immediately upon receipt. Obvious damage should be reported to the carrier (UPS) within 24 hours. Concealed damage within 3 business days. Please retain all original packing materials with merchandise until claim is resolved. JAC's is not responsible for damages or shortages that may occur in transit and will not assist with damage claims beyond 7 days after receipt of goods.

Defective Goods: If merchandise is defective and not suitable for resale, we will issue credit equal to the price of the item. All claims for defective merchandise must be made within 10 business days of receipt. Shipping costs are not refundable. Returned items must be pre-authorized by JAC's. Returned merchandise is subject to a 25% restocking fee.

Acrylic Frames Orders: Due to our extremely low prices on acrylic frames we get many non-merchant customer purchases. To avoid any misunderstandings regarding our policies on these frames we have clearly posted detailed information Click to read

Can I return merchandise that I don't want?

Our policy is NO RETURNS for merchandise that is in sellable condition as described on our website. If you insist on returning merchandise, returned items must be pre-authorized by JAC's, in the same packaging and condition as when shipped. Shipping costs are not refundable. Returned merchandise is subject to a 25% restocking fee. No refunds are given. Your JAC's account will be issued credit toward your next order.

Do you accept orders from outside of the United States?

We do not accept international orders. We do not ship to destinations outside of the United States.

What payment methods do you accept?

We accept VISA, MASTERCARD, AMERICAN EXPRESS and DISCOVER cards. Credit card payments can be made online, by phone, by fax or by e-mail.

Do you drop-ship?

We do not offer drop-shipping. Orders may be shipped to an address other than the billing address, but all orders must meet our $50.00 minimum order requirement. Packages shipped by us will contain a printed invoice and have a shipping label with our return address.

Do you accept C.O.D. orders?

Sorry, but we do not accept C.O.D. orders.